The Cool Shop — Shipping Policy

Last updated: 5th July, 2026

Thank you for shopping with The Cool Shop! This Shipping Policy outlines how we process, package, and deliver your orders. Please read it carefully so you know what to expect once you place an order with us.

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1. Order Processing Time

• All orders are processed within 1–2 business days (excluding weekends and holidays) after payment confirmation.
• Orders placed on weekends or public holidays will begin processing on the next business day.
• During peak seasons (sales, holidays, promotional events), processing may take an additional 1–3 business days. We will notify customers of any significant delays via email.
• You will receive an order confirmation email immediately after purchase, followed by a shipping confirmation email with tracking details once your order ships.

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2. Shipping Destinations

We currently ship to the following locations:

• Domestic shipping: All regions within India

If your address falls outside our serviceable areas, you will be notified at checkout.

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3. Shipping Methods & Delivery Times

Delivery times are estimates and begin from the date of shipping, not the date of order. They exclude processing time and are not guaranteed due to potential courier delays, customs processing (for international orders), or unforeseen circumstances such as weather disruptions.

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4. Shipping Charges

• Shipping charges are calculated based on the weight, dimensions, and destination of your order, and will be displayed at checkout before payment.
• We offer free standard shipping on domestic orders above ₹999.
• International orders may be subject to additional customs duties, taxes, or import fees, which are the responsibility of the customer and are not included in our shipping charges.

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5. Order Tracking

• Once your order ships, you will receive a shipping confirmation email/SMS containing your tracking number and a link to track your shipment.
• Please allow 24–48 hours for tracking information to update after receiving your confirmation.
• If you have not received tracking details within 3 business days of ordering, please contact us at askthecoolshop@gmail.com

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6. Order Confirmation & Changes

• Once an order is placed, we begin processing quickly to ensure fast delivery. If you need to change your shipping address or cancel your order, please contact us at askthecoolshop@gmail.com within 3 hours of placing the order.
• We cannot guarantee changes once an order has entered the packing or shipping stage.

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7. Failed Delivery Attempts & Incorrect Addresses

• Please ensure your shipping address, contact number, and email are accurate at checkout. The Cool Shop is not responsible for delays or non-delivery due to incorrect or incomplete address information provided by the customer.
• If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal of delivery, the customer will be responsible for re-shipping costs.

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8. Lost, Stolen, or Damaged Packages

• Lost packages: If your tracking shows delivered but you have not received your package, please contact us within 48 hours so we can investigate with the courier.
• Damaged items: If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging so we can arrange a replacement or refund.
• Stolen packages: The Cool Shop is not liable for packages confirmed as delivered by the courier but reported stolen thereafter. We recommend filing a report with local authorities in such cases, though we will do our best to assist you.

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9. Customs, Duties & Taxes (International Orders)

• International customers may be subject to import duties, taxes, and customs clearance fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost.
• The Cool Shop has no control over these charges and cannot predict their amount. Please check with your local customs office for more information before ordering.
• Delays caused by customs processing are beyond our control.

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10. Order Splitting

• If your order contains multiple items, they may be shipped separately from different warehouses to ensure faster delivery. You will receive separate tracking numbers for each shipment at no additional cost to you.

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11. Public Holidays

• Orders are not processed or shipped on public holidays. Any orders placed during this time will be processed on the next business day.

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12. Contact Us

If you have any questions about our Shipping Policy, please reach out to us:

• Email: askthecoolshop@gmail.com
• Phone: 8791263747 (Whatsapp message only)

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The Cool Shop reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be posted on this page with an updated revision date